Last updated: July 1, 2026
You may cancel a booking free of charge up to 2 hours before the scheduled slot. Cancellations made after a professional has been dispatched or after work has begun may incur a partial charge to cover the professional's time and travel.
Bookings can be rescheduled free of charge up to 2 hours before the scheduled slot, subject to availability of your chosen professional or time window.
If a professional cancels or is unable to attend, we will automatically attempt to reassign your booking to another available professional at no extra cost, or offer a full refund if reassignment isn't possible in time.
If you are not reachable or unavailable at the service address at the scheduled time, the visit may be marked as a no-show and a nominal visit charge may apply for rebooking.