Last updated: July 1, 2026
Refunds are issued when a service could not be completed due to a fault on FIXWALA's or the professional's side, when you were charged incorrectly, or when a booking is cancelled within our free-cancellation window.
| Scenario | Refund |
|---|---|
| Cancelled before professional is assigned | 100% |
| Cancelled 2+ hours before scheduled slot | 100% |
| Professional fails to arrive | 100% |
| Service not completed satisfactorily (warranty claim) | Re-service or partial refund |
| Cancelled after professional has started work | Non-refundable |
Raise a refund request from your Customer Dashboard under Booking History, or contact our support team via chat, call or email with your booking ID.
Approved refunds are credited to your original payment method within 5–7 business days, or instantly to your FIXWALA Wallet if you choose that option.